Management Rules for Merchant Preselling on JD.HK Open Platform
Chapter I Overview
1.1 Purpose
In order to protect the legitimate rights and interests of users who participate in the pre-sale activities on JD and maintain the normal operation order of pre-sale activities on JD, the Rules are hereby formulated in accordance with national laws and regulations as well as the Online Service Agreement of JD.HK Open Platform and other relevant agreements and rules.
1.2 Applicable scope
The Specifications are applicable to all pre-sale merchants on JD.HK.
Chapter II Definitions
2.1 Definition of preselling: It refers to a sales mode in which merchants provide a product or service plan, collect consumer orders through the pre-sale product tool of JD, and provide products and/or services to consumers on a pre-agreed basis.
2.2 Pre-sale mode: It only supports "fixed price", which refers to the pre-sale goods have a fixed sales price.
2.3 Pre-sale goods: It refers to the goods released by merchants using the pre-sale product tool of JD. Goods only marked with the word "pre-sale" in the product title or product details page without using the pre-sale product tool of JD are not pre-sale goods.
2.4 Pre-sale system: It refers to the system product tool provided by JD to support merchants to sell under the JD pre-sale mode.
2.5 Pre-sale goods price: It refers to the sale price of the pre-sale goods. Pre-sale goods price consists of deposit and balance payment.
2.6 Pre-sale deposit: It refers to a certain amount of money paid in advance by consumers when they purchase pre-sale goods on JD, which is mainly used to guarantee the purchase of pre-sale goods on JD and to determine the purchase quota.
2.7 Pre-sale balance payment: It refers to the amount of money that consumers still need to pay after the pre-sale price minus the deposit.
2.8 Payment type: It can be divided into three types: "deposit only", "full payment only" and "deposit or full payment". "Deposit only" means that the user only needs to pay the deposit in the pre-sale stage, and then pays the balance payment when the time of the payment of balance payment begins; "Full payment only" means that the user should pay the full amount of the pre-sale price of the goods during the pre-sale stage; "Deposit or full payment" means that consumers can freely choose only to pay the deposit or pay the full amount of pre-sale price in the pre-sale stage. The unit for payments under the Rules is "RMB Yuan".
Chapter III Use Conditions of Pre-sale System
3.1 Virtual LOC products, must-buy products and JD must-try products cannot participate in the pre-sale activities.
3.2 Merchants need to subscribe the pre-sale message function.
3.3 The JD price of the product must be more than RMB 20.
Chapter IV Pre-sale Management Specification
4.1 Commodity management
4.1.1 Merchants using the pre-sale system to release products should comply with the relevant management rules of JD.HK Open Platform and meet the following requirements:
4.1.2 Pre-sale price: It must be less than or equal to the JD price of the commodity and more than RMB 20.
4.1.3 Pre-sale deposit: It must be between RMB 1-1000, and be less than or equal to 20% of the pre-sale price.
4.1.4 Time for pre-sale deposit: It can be set for 45 days at most, and the interval between the start time and the end time of the deposit should not be less than 24 hours.
4.1.5 Time for Pre-sale balance payment: The start time of the payment of balance payment is from 30 minutes to 20 days after the end of the deposit; The maximum duration of the payment of balance payment is 72 hours after the start time of balance payment, i.e., within 3 days.
4.1.6 During the pre-sale period, the system does not support merchants to modify the pre-sale price (including deposit and balance payment), but they can modify the inventory quantity of the remaining goods according to the actual inventory situation.
4.1.7 If the specific delivery time is not agreed between the consumer and the merchant, and it does not specify the delivery time in the commodity details page, the merchant should deliver the goods for the consumer according to the provisions of the delivery time of non-special goods of JD.HK.
4.2 Transaction management
4.2.1 The system will lock the pre-sale quota after consumers place orders by using the pre-sale system and there is a 30-minute wait time for payment. In case of timeout, the pre-sale order will be automatically cancelled by the system.
4.2.2 During the pre-sale period, the merchant should not cancel the pre-sale activity without reason. For pre-sale activities that have generated orders, the merchant should not cancel orders without the consent of the consumer. If the consumer agrees, the merchant should return the deposit paid by the consumer in double; If the consumer does not agree to cancel the order, the merchant should deliver goods according to the order agreement.
4.2.3 If the consumer has paid the deposit, the system will remind the user who has not paid the balance payment of balance payment when the payment is about to start and 5 hours before the deadline of the balance payment, with the reminding ways including but not limited to:
4.2.3.1 If the merchant has subscribed the message reminder service, it will send message to remind the user.
4.2.3.2 APP message reminder;
4.2.3.3 WeChat official account reminder (only for consumers who have followed the official account of JD).
4.2.4 If the balance payment of the pre-sale order is not paid due to the consumer, the merchant can deduct the deposit already paid by the consumer; If it's because of the merchant, including but not limited to that the merchant takes the initiative to negotiate with the consumer to terminate the order before the payment of balance payment, the merchant should return the deposit paid by the consumer in double.
4.3 Shipment management
4.3.1 Setting of shipment time
The merchant should set the "latest shipment time" in the pre-sale system, and complete the delivery of the pre-sale goods according to the "latest shipment time".
4.3.2 Pre-sale commodity shipment
The merchant should upload the relevant information about the shipment of the commodity order to JD.HK system within 48 hours after the "latest shipment time" set by the system (subject to the shipment time recorded in the JD.HK system).
4.4 After-sales management
It should provide after-sales service for the pre-sale commodities on JD in accordance with the After-sales Service Management Rules of JD.HK Open Platform.
Chapter V Management on Violations
With regard to a merchant's violations such as "cancel the order without the consent of the consumer" and "fail to deliver the goods as scheduled" that occur during the sales of goods by taking advantage of pre-sale mode, in addition to the treatment under Credit Management Rules for Merchant of JD.HK Open Platform and other related rules, JD.HK Open Platform will have the right to restrict such merchants from using pre-sale product tools of JD.
Chapter VI Supplementary Provisions
6.1 Any conduct of the merchant of JD.HK Open Platform, arising before the effective date of the Management Rules, shall be subject to the rules effective at that time. Any such conduct arising after the effective date of the Management Rules, the Rules shall govern.
6.2 JD.HK Open Platform may adjust the management rules from time to time according to the platform operation and disclose such adjustment to the merchants through the announcement on JD.HK Open Platform. By settling on JD.HK Open Platform, the merchants acknowledge that they accept the Management Rules that will be adjusted and issued from time to time.
6.3 The merchant shall comply with national laws, administrative regulations, rules of authorities and other normative documents. The Rules shall be applicable to any alleged breach of national laws, administrative regulations, rules of authorities and normative documents, if such breach is stipulated therein. Any matter left unmentioned in the Rules shall be handled by JD.HK Open Platform at its discretion. But JD.HK Open Platform's handling of the merchants does not exempt them from the legal liability they should bear. Any conduct of the merchants on JD.HK Open Platform shall also be subject to the agreements signed with JD.HK and its affiliates; Any default shall be deemed as a breach of the Rules.
6.4 The Rules were released on July 16, 2020 and took effect on July 23, 2020.
FAQ
1. How to deal with the failed delivery of pre-sale commodity due to the merchant's out-of-stock?
Before the consumer makes balance payment, the merchant may terminate the order through active negotiation with such consumer, if the consumer agrees, the merchant shall return in double the deposit paid by the consumer. If the consumer refuses to terminate, the merchant shall honor the agreement before the time limit set forth in the order.
If the situation happens after the consumer makes balance payment, the merchant needs to contact such consumer by telephone within 24 hours of the scheduled delivery time, if the transfer is required, the merchant shall inform the consumer the arrival time of goods, if the transfer cannot be achieved, the merchant shall obtain the consumer's consent to file an application for order cancelation within 24 hours, and the merchant shall return in double the deposit paid by the consumer. If the consumer refuses to cancel the order or rejects the arrival time provided by the merchant, the platform shall handle it as the merchant's delay in making delivery.
2. What is deposit inflation?
Deposit inflation refers to that the deposit paid by a consumer will have some appreciation according to the set inflation coefficient (amount after inflation = deposit * inflation coefficient). For goods that are subject to deposit inflation (including the prompt of "deposit can offset RMB XX"), the deposit paid can be used as RMB XX. For example, the presale price is RMB 100, the deposit is RMB 1 which can offset RMB 10, it means that RMB 1 paid can be used as RMB10 later, i.e., after paying RMB1 as deposit, the user only needs to pay RMB 90 for the balance, overall, the user gets a discount by RMB 9.
3. Payment mode supported by presale
Only online payment is supported for deposit (JD Baitiao, balance, gift card, Jing coupon, point, etc. are not accepted), but the red envelope can be used; The balance payment has no difference from normal cashier desk, modes of payment like bank card, private coffer and balance are available (if the deposit is paid by channels other than JD, the balance will not be paid by JD Baitiao).
4. Discount coupons available for presale
Discount coupons can be used at the balance payment stage in case of presale (both Dong coupon and freight coupon are accepted, but Jing coupon is not available), the threshold for using a discount coupon in presale case is the part excluding the discount, that is the amount of goods actually paid by a user. If there is no immediate reduction or inflation promotion, the threshold for using a coupon is deposit + balance; If there is immediate reduction or inflation promotion, the threshold for using a coupon is "deposit + balance payment - preferential amount/ reduced amount after inflation".
5. WeChat Pay is not accepted for the payment of presale deposit and balance of JD.HK